Contacting support
How to reach us, and what to include.
The quickest way to reach us is partnerships@capvant.com. A real person reads and answers every message.
What to include
- The email address on your Capvant account, so we can find your request quickly.
- Your request reference, if you have it (it is shown in your account and in email subject lines).
- A clear description of what is happening, and what you expected instead.
- Screenshots if something on screen looks wrong, they usually save a round trip of questions.
Before you write in
A few common questions are answered right here in the help center, use the search at the top of any page before emailing in. For anything about a specific offer, a document request, or your subscription, your account is usually the fastest place to check first, since it reflects the true, current state of your request.
Partners
If you are writing in about the partner programme rather than your own funding request, partners@capvant.com reaches the right team directly, see Becoming a partner.
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